FAQ
How do I order?
1. You must create an account with information about you and your store.* Don't worry, this isn't a cool kids club! I just need to have this information to be all square with the government for sales tax purposes.
2. You can fill your cart with any of the products on my website! I sell in case sizes, so when you add 1 in your cart, it will be 1 case of that item. You can see what the case size is for that product in the product name. Individual item wholesale prices are noted in product descriptions.
3. Initial wholesale orders must be $150, reorders are $100. Shipping is calculated at checkout.
4. Shipping is calculated at checkout based on weight. You are able to choose between USPS and UPS carriers.
5. Your CC will be approved for charge, but you will not be charged until order is shipped.
5. Reach out to me (Morgan) at wholesale[at]morganswank.com or 804-690-2858 with any and all questions! I'm here to help you in any way!
*If information is missing, I'll be emailing you from my wholesale[at]morganswank.com email address to fill in any gaps. Account information must be complete in order for me to fulfill orders. Incomplete accounts are subject to order cancellation.
Why do I have to create an account?
Creating an account helps me verify you as a retail partner. Once you are ready to checkout, you will be prompted to create an account. You must fill in all the information in order to be approved as a retailer.
Once an account is created you'll be able to check out.
You can access your account by clicking on the little human icon next to the cart.
Your account (which is stored under your email address) will be your home for all your details with us, including past orders, shipping addresses, etc.
I already made an account, how do I sign in?
You can access your account here or if you're on the desktop through the person silhouette icon next to the cart icon. If you're on mobile, click on the three line hamburger menu and the log in is at the bottom
Can I create an order to ship later?
Yes! You can! Please put the desired ship date in the "order special instructions" text box section in your cart.
You will still need to enter your CC# when placing your order. Your card will by authorized, but will not be billed until shipment. For orders dated to ship 7+ days after order date, you will be prompted again to authorize CC payment on scheduled order date.
What is your turnaround time?
Most orders ship within 2-7 days.
If you need a rushed order, please reach out to wholesale[at]morganswank.com and we will do our best to accommodate you!
Is my ordered billed when I check out?
The system will approve your CC# for billing, but your order will not be charged until shipment.
If your order ships after 7 days, you may receive a request for a renewed billing authorization of your CC#.
Where are your products made?
I prioritize partnering with other small businesses located throughout the US. Everything (with the exception of washi tape produced in Taiwan) is produced in the USA. I am committed to producing high quality, ethical products.
I'm also continually seeking ways to make my products more environmentally friendly.
How often do you release new products?
I release new products 3-4 times a year. These releases correspond with Market Season. Primary releases are in January and June/July with smaller releases in April and October. All new releases are sent through email and located in the "New in" collection!
Do you accept returns?
I only accept returns for damaged or incorrect product. In order to return, you must email me regarding the damaged or incorrect item within 7 days of receiving your order.
Do you have more terms and conditions?
Yes, I do! You can read them all here!
I'm in Canada. Why can't I purchase directly from you?
I work with a Canadian distributor who prints and sells all my card designs up in Canada! This reduces cross-boarder shipping and fees. Please reach out to Bella Flor if you are interested in carrying my card line!
Do you have a Faire shop?
Yes, I do! Please purchase through this link. By purchasing through this direct link there are significant financial savings for my brand. This helps keep my costs down and allows me to remain on the platform!